Billing Policy

For customers with statement methods email and paper:

New Services. New services will be prorated and invoiced at the time of creation. This invoice will be for the prorate month plus any other charges, such as setup fees, which would come due in the next 27 days. Payment is due for these services on the day of invoice creation.Monthly Billing

• Billing Cycle. The billing cycle for monthly recurring charges will be from the first day of the month to the last day of the month.
• Charge Generation. Invoices for services will be generated approximately 30 days prior to the service being rendered.
• Invoice Due Dates. The invoice will be due 30 days from the date it is created.
  Collections. If an invoice isn’t paid within 45 days of it being created (15 days past due), your account will be referred to collections and possibly deactivated.
• Late Fee Amount. Accounts with past due invoices AND have a minimum balance of $2.50 will be subject to late fees. The late fee amount is two percent of the outstanding balance, minimum $10.
• Late Fee Frequency. Late fees will accrue every 30 days starting from day the first late fee is applied.
• Collections & Deactivation. The collections department has the ultimate say in collections processes. All reactivations of accounts deactivated for non-payment will be processed through collections.
• Customer Care Team Responsibilities. All notes placed on a customer’s account by collections will be honored and adhered to by the customer care team. The customer care team does not have the authority to reactivate a suspended account without the direction of the collections department.
• Ad-hoc Items. Ad-hoc invoices are manually created. Exceptional items and one time charges follow the same rules as any other invoice. Invoices are due 30 days from creation; late fees may apply, and are subject to collections 45 days after creation.

For customers with statement methods credit card and external:

New Services. New services will be prorated and invoiced at the time of creation for the prorate month. Indiana Data Center will charge your credit card immediately. Monthly Billing

• Billing Cycle. The billing cycle for monthly recurring charges will be from the first day of the month to the last day of the month.
• Charge Generation. You will be invoiced for your services on the first day of service and your credit card will be charged at that time.
• Declined Charge Card. If a customer’s charge card is declined, billing will be automatically resubmitted the next day and continually, until such time that it is acted on by the collections department.
• Collections. If an invoice is not paid within 5 days of it being created, your account will be referred to collections and possibly deactivated.
• Late Fee Amount. Accounts with past due invoices AND have a minimum balance of $2.50 will be subject to late fees. The late fee amount is two percent of the outstanding balance, minimum $10.
• Late Fee Frequency. Late fees will accrue every 30 days starting from day the first late fee is applied.
• Collections & Deactivation. The collections department has the ultimate say in collections processes. All reactivations of accounts deactivated for non-payment will be processed through collections.
• Customer Care Team Responsibilities. All notes placed on a customer’s account by collections will be honored and adhered to by the customer care team. The customer care team does not have the authority to reactivate a suspended account without the direction of the collections department.
• Ad-hoc Items. Ad-hoc invoices are manually created. Exceptional items and one time charges follow the same rules as any other invoice. Invoices are due 30 days from creation; late fees may apply, and are subject to collections 45 days after creation.

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